- Home
- About Arnold Clark Glasgow
- Arnold Clark Glasgow Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
498 ratings and 244 comments received in the last 90 days.
09 September 2024
Calum who was looking after me was amazing. By far the best sales person I've ever dealt with.
09 September 2024
Anyone that requires training in customer service should spend a day at the BMW showroom, its second to none.
07 September 2024
Extremely satisfied. All the staff that dealt with me were professional and knowledgeable.
07 September 2024
Ease of ordering. Painless process from start to finish
07 September 2024
All done with ease and no issues.
06 September 2024
Fantastic service all round! Thank you.
04 September 2024
Colin Shaw done a great job arranging the purchase of my new car. Lewis Dickson do a great job doing the hand over of my new car.
04 September 2024
Staff were very welcoming and the overall sales and experience is very pleasant.
04 September 2024
Our Sale Person Scott Young went above and beyond to ensure everything went smoothly.
04 September 2024
The process was smooth from start to finish and Andrew Devlin was very helpful with any questions I had on the day I ordered and collection day.
04 September 2024
Customer service was fab. I was always kept up to date and any questions I had were answered within no time.
28 August 2024
Very professional
20 August 2024
Helpful staff and quality information provided
12 August 2024
Callum was honest and very helpful from the very beginning of the process. No question was a silly question and I believe I got the best service. I have been a BMW Douglas Park customer before but now I will return to Arnold Clark for the service
12 August 2024
Andy explained the process clearly and made the buying experience painless. This was entirely different from my experience buying my previous vehicle and has gone a long way to redeeming the dealership.
11 August 2024
Andy was very knowledgable about BWM and that made things so much easier for the me and my wife.
08 August 2024
The handover day was quick and straight forward. Rachel answered any questions I had and took care of everything. Eddie sorted me out with 5 day driveway insurance too.
07 August 2024
Kept me fully informed as to when my car was coming
05 August 2024
Knowledgable and helpful staff.
03 August 2024
The showroom was a dream.Clean and displayed very well.
02 August 2024
Everything went very smoothly. Clear explanations on all details
01 August 2024
Staff being so helpful pleasant informative welcoming
31 July 2024
Friendly, personable and very professional
30 July 2024
Very satisfied. Picking up my new car was great!
30 July 2024
All my questions were answered. Everyone was welcoming and attentive I would not hesitate to purchase another car from BMW
29 July 2024
As soon as Andrew Devlin took over from Drew Young, he contact me to introduce himself and kept me updated at all times. Andrew was very quick at responding to any queries I had. Andrew was very friendly, professional and easy to deal with.
29 July 2024
The staff we dealt with were very helpful. Peter in sales and Cameron the genius couldn't help or advise more
27 July 2024
Was treated very well from start to finish and kept informed of everything that was happening throughout.
27 July 2024
Respectful salesman and knowledgeable guru
27 July 2024
Excellent service from Arnold Clark
26 July 2024
The service, especially provided by Robbie Oliver at BMW has made this a smooth and fun experience of buying a car.
26 July 2024
Just the way we were treated, it was first class from start to finish
25 July 2024
From start to end Robbie Oliver was professional and a top class sales man. He kept us in the loop at every stage of the sale and made the whole process as easy as it could be for us.
25 July 2024
After visiting several unhelpful showrooms (a couple of which were Arnold Clark's) it was a relief to finally come across Andrew. He was extremely helpful and gave us great advice on the vehicles we looked at.
24 July 2024
I have used this dealer for 30 years which says it all.
24 July 2024
I was kept up to date with my BMW car that I ordered and again,in a very friendly manner.
24 July 2024
Ordered in May got car in July - trouble free experience . . Genius handover helpful
24 July 2024
All staff very attentive. Well looked after while in store.
22 July 2024
Car was extremely well prepared and our point of contact was first class along with the tech support
21 July 2024
Completely satisfied
19 July 2024
Robbie kept us informed on the status of the order and Craig explained our new car amazingly in the hand over
19 July 2024
Robbie handle the whole process to a very good standard and explained everything that was happening with an easy to understand approach
18 July 2024
Heather Walsh and Calum Campbell guided me through the process of changing my car following the loss of my husband and the purchasing of a new BMW. The staff could not have been more helpful and understanding during the whole process
18 July 2024
Salesperson very attentive; kept me updated on progress of order and took the time explain the optional extras and which ones would suit my needs. Very pleasant to deal with and always returned my calls / made contact when he said he would. Thankyou!
17 July 2024
Staff have been very helpful.
17 July 2024
Always very friendly and welcoming from everyone at the BMW Centre whether in person or on the phone. A world class customer experience from beginning to end
16 July 2024
We were treated very well and the whole experience was so easy. Staff were so good in listening to our individual needs.
16 July 2024
We couldn't have asked for a more friendly and welcoming salesman during the process of buying our new car.
16 July 2024
Throughout the process, Andrew Devin kept up fully updated with what was required, with timescales and expectations. We collected the car from Glasgow BMW and we were treated with courtesy and first class customer service by Craig (Andrews colleague)
14 July 2024
I am absolutely satisfied, however personally found the information to complete prior to collecting car rather stressful, downloading apps & filling out digital forms. Personally l find it easier & less stressful to sign hard copies.
13 July 2024
Fantastic service, absolutely delighted.
12 July 2024
Offered fantastic hospitality and service
10 July 2024
The sales technician spent a great deal of time with me ensuring that I knew and understood all the electronic documents that were to be completed.
05 July 2024
Great experience.
05 July 2024
Callum was very professional and helpful throughout the process. He is an asset to the team and I would definitely use him again when buying a car in future.
03 July 2024
The team were open, helpful, respectful and knowledgeable
03 July 2024
Again fantastic dealt with Robbie the whole time and everything was done smoothly. Very happy and love my new bmw.
03 July 2024
Excellent sales experience. Salesman knew exactly what we needed and was very knowledgeable about the brand
02 July 2024
All aspects of the process was seamless and received the car a few weeks early which was great
02 July 2024
Everything was straight forward from start to finish. we were always kept up to date from the point we ordered our until the day we received our car The car was delivered on time just as promised
02 July 2024
Centre team were all friendly and professional. I always felt my business was of value to the company.
29 June 2024
Sales person Andrew Devlin was very helpful guiding us through the various models and options we were looking for. He took the time to find the right car. Lewis the BMW genius was super getting out tech stuff sorted.
29 June 2024
Completely satisfied with our purchase and delivery process
27 June 2024
great showroom and very friendly and welcoming staff, Sarah-Cate Campbell whom I dealt with was great to deal with as did Paul her manager.
27 June 2024
Such a quick and easy handover and the team were so helpful in allowing me to ask questions and nothing was ever too much hassle for the team.
27 June 2024
Excellent experience thanks to Andrew Devlin and Rachel. Both are excellent at their job.
27 June 2024
My car was delayed through no fault of BMW, the consultant kept me up to date, once arrived the delivery was very quick.
26 June 2024
Very professionally ran
26 June 2024
From start to finish the Staff at this facility went above and beyond to make this an enjoyable experience. Meeting with the new vehicle sales manager Paul Dalby used sales manager Ninos Mckay and my sales person Eddie Mckillop first class
25 June 2024
I was well looked after by all of the very friendly staff.
25 June 2024
Again Excellent, I want to say a big thank you to Scott for my full experience of purchasing and delivery of my new car. I can't recommend BMW enough now after this experience and will be passing on details to my friends for future car purchases.
25 June 2024
The experience could not have been better. The facility was perfect and the staff could not have been more helpful.
25 June 2024
Everything was perfect
24 June 2024
Arranged a car that totally fitted my requirements.
20 June 2024
As above
18 June 2024
The customer service I received was excellent, was taken great care of throughout the whole process and made to feel very welcome. The handover of the car was quick and smooth and also was shown how everything works with the car before leaving.
10 September 2024
Service staff were fantastic. Very attentive to all the customers I saw.
10 September 2024
Very courteous and helpful staff
09 September 2024
Very efficient
09 September 2024
Every experience from point of sale to servicing has been flawless with bmw Arnold Clark
09 September 2024
Service was ok
09 September 2024
Scott kept me informed throat couldn't ask for more
08 September 2024
Well organised. Showed me what work needed to be done on a video. Car was ready on time . Staff were polite and attentive
08 September 2024
They handled the repair well despite my turning up with no prior notice. At each stage the situation was explained to me and I was kept informed of progress.
07 September 2024
Staff have excellent communication skills and show an interest in you.
06 September 2024
No room for improvement.
04 September 2024
Strived to get my car back to me ASAP
04 September 2024
Scott was very helpful from start to finish. He kept me updated throughout the day.
04 September 2024
Kept updated throughout the time they had my car from start to when it was returned.
04 September 2024
Craig looked after me when I arrived and even got me a quiet area that I could do work at whist I waited on my car.
04 September 2024
I was hosted fabulously by Alice when I dropped my car off for service and Kaitlynn when I came to pick it up. Stephanie was the service agent looking after my car and she kept me informed and up-to-date during the whole process.
03 September 2024
Excellent
03 September 2024
Excellent experience from top to bottom, from making the booking, discussing what was needed, to service on the day.
03 September 2024
The service I received was excellent. Fiona Meechan arranged for my X3 to be collected when it suited me and it was returned the same day, repaired and valeted.
03 September 2024
Really good service from all the service team - a point off for valet team as the inside wasn't cleaned as is customary.
03 September 2024
Briliant
03 September 2024
All staff are always so professional and knowledgeable! Coffee is great too!
02 September 2024
The whole process was very quick and easy with a fast turnaround which was great although it seems like the back left wheel wasn't cleaned and is showing excess oxidation from the brakes onto the rim which makes the wheel look rusty
02 September 2024
I had a 260 mile round trip to get my car serviced. The service staff pulled out all the stops to give me quick turn around and get me away again, despite having to do a recall job on the vehicle as well
01 September 2024
On this occasion absolutely no complaints
01 September 2024
Recall was done promptly and communication was excellent
31 August 2024
Dealt with quickly and informative
31 August 2024
The branch staff were so helpful, responsive and reassuring
29 August 2024
They always keep you up to date with the process.
29 August 2024
Excelent
29 August 2024
Really attentive, Darren took us in a test drive and explained all about the vehicle, Favid then took over our customer experience and was also amazing.
29 August 2024
My car was not cleaned.
28 August 2024
Very professional
28 August 2024
All done with minimal disruption
27 August 2024
Very efficient
27 August 2024
Nice atmosphere. I phoned in the afternood and got straight through to Scott
27 August 2024
Delivered as promised. Kept me informed of progress throughout. Friendly and efficient.
26 August 2024
I had no problems what so ever completely satisfied with service treated well and made to feel important
26 August 2024
Good experience and client communication skills
25 August 2024
Happy with the way things were dealt with
25 August 2024
It was straightforward, and with the updates on how the car was progressing through it's MOT and service, I felt I had the right amount of information.
25 August 2024
Kept up to date throughout the full process.
25 August 2024
Polite, helpful.
25 August 2024
Receptionist who looked after my car was extremely polite, helpful and professional. The mechanics were very helpful in sourcing the parts required and my car was ready when they said it would be.
24 August 2024
Very impressed with the overall service
23 August 2024
Straight forward and kept well informed.
22 August 2024
Happy with my service experience.
22 August 2024
The service from Craig
22 August 2024
As above
21 August 2024
Everything was great and organised quickly from booking to service and pickup, great all round.
21 August 2024
Very good service and technology used
20 August 2024
Good professional service
20 August 2024
Great experience, from the drive in service bay and being met by friendly staff and dealt with right away. The service rep Scott was very friendly and helpful in explaining work being carried out and kept us updated with progress on repairs.
20 August 2024
Work was all completed professionally and car was returned very clean by and tidy
19 August 2024
Again you kept me in the loop continually every step of the way. You would think this is just the normal but it is not. Thank You !
19 August 2024
Craig who looked after me from the moment I arrived and left the facility, was a delight, professional, knew his role and how to interact with customers
18 August 2024
Car done on time.
18 August 2024
Fast and friendly
17 August 2024
I had a very good experience at arnild clark bmw
16 August 2024
Nice polite staff, answer all my questions promptly. Keeping me updated and timely service.
14 August 2024
My car was fixed under warranty within a set timescale and was fixed to a high standard.
14 August 2024
No issues and staff were great and kept me up to date from when the car went into the workshop until I collected it.
14 August 2024
Warmly welcomed. Quickly checked in. Kept up to date as work was done. Car finished, cleaned and waiting when returning to pick up.
13 August 2024
Booked in no problem and service staff excellent
13 August 2024
They are the best and most efficient team I have ever experienced. They go the extra mile. The professionalism is just so good the have the customer at the forefront as it should be
12 August 2024
They were very accommodating
12 August 2024
As above, I was impressed by the service i received from your colleague - he was very efficient and checked on multiple occasions that i was happy with the service I'd received.
12 August 2024
Just very satisfied with the overall experience
11 August 2024
Couldn't fault a single thing
11 August 2024
Friendly and welcoming from the start, thanks to Craig
11 August 2024
Stephanie at the hillington branch is an absolute pleasure to deal with, so friendly and a credit to BMW
10 August 2024
Everything was done as l would expect.
10 August 2024
Stephanie above made it a pleasant experience
09 August 2024
I was very satisfied. Very professional. Made feel very welcome
08 August 2024
Easy to talk too the assistants . Nothing was a bother
08 August 2024
Nothing went wrong. The reception was excellent and I was made to feel welcome. The timescales quoted were met, in fact bettered and the showroom cars were a delight to behold (albeit mind blowingly expensive in some cases!). Coffee was great.
06 August 2024
From original enquiry to collecting my car, everyone was warm, professional and helpful, special mention to Stephanie who is a great ambassador for BMW.
06 August 2024
Ease of booking, drive in service bay easy to use, courtesy of service staff, and modern waiting facilities.
06 August 2024
I was kept informed on progress and had no issues.
05 August 2024
Service Adviser Lisa was very helpful and efficient. A good customer experience overall.
05 August 2024
Stephanie was out standing
05 August 2024
Courtesy car to station, discount for 3yo plus car returning to main dealer, easy pick-up available til 7pm.
05 August 2024
Craig was excellent! He even carried my bags to the car.
05 August 2024
Very nice staff very knowledgeable about the cars they are selling
04 August 2024
Experience from start to finish was efficient and professional.
03 August 2024
The inside cleaning and washing of the car is not up to the mark. Dust and stains still there.
02 August 2024
Super quick, easy process,
02 August 2024
The Hillington Branch makes the client welcome at every instance.
01 August 2024
I was extremely happy with the excellent customer service I received especially from Craig who was dealing with my car
01 August 2024
Put the car in at 11am and it was ready to pick up at 2pm. Very efficient.
01 August 2024
It's just overall a excellent service
01 August 2024
Customer service is great, always very helpful and can accommodate for services for when it best suits me.
01 August 2024
Great customer service and kept up to date during the process. Craig was very good indeed. Very professional
01 August 2024
Excellent customer service from Stephanie and she kept me fully informed
01 August 2024
Car serviced and cleaned and ready for collection when agreed. Staff pleasant to deal with and informative should you have a specific query.
31 July 2024
Staff went above and beyond before and after I picked up my car
31 July 2024
I was very impressed with the professionalism of the staff and the overall presentation of the brand.
30 July 2024
Again the customer service from Arnold Clark Glasgow has been first class. Always doing there best to put you first.
30 July 2024
Stephanie was great from dropping the car off and collecting the car she kept me informed throughout the time my car was in the care of BMW
29 July 2024
Stephanie was a great help.
29 July 2024
The people involved worked as a team.
29 July 2024
The service I received from AC - BMW was 1st class, all the staff have been so kind and friendly anytime I have visited the branch. Stephanie who booked me in and Tracy ( service dept ) are a credit to your company, your lucky to have them.
28 July 2024
I've had a great experience at the Arnold Clark Glasgow branch. The staff at the front and the people working in the workshop were very professional. I was sent a video while the vehicle check was carried out which I found to be very useful.
28 July 2024
Very friendly and polite staff who are always happy to help. Professional service!
27 July 2024
Very easy to deal with and a nice place to be, thanks.
27 July 2024
All went well, great communication, agent was helpful
24 July 2024
Very helpful
24 July 2024
Staff are great, some parts of online could be better
23 July 2024
Very satisfied
22 July 2024
Extremely well looked after
22 July 2024
As stated above the customer service at the Hillington branch was very good the staff are very helpful when you get into branch and the waiting area is a nice place to sit and wait for your car and the coffee is just as good as startbucks or Costa.
22 July 2024
Everyone we have dealt with since being referred to Hillington dealership has gone above and beyond to resolve previous mistakes and misunderstandings to ensure they were resolved to our satisfaction.
21 July 2024
Easy drop off in covered area - fairly prompt and helpful service
21 July 2024
Staff were excellent
19 July 2024
Perfect service, would've been nice to be offered a courtesy car but still good.
18 July 2024
Treated well nice waiting areas
17 July 2024
Very professional
17 July 2024
Good communication and collection service is a big help.
17 July 2024
Work completed and car handed back in a respectable time, no issues
16 July 2024
A very professional service
16 July 2024
Staff attentive, responsive and knowledgeable
16 July 2024
Quick turnaround and courtesy car available.
15 July 2024
The service team conducted a full service and useful advice
14 July 2024
I have been a customer for a long time and the service remains very good.
13 July 2024
it's quick and easy visit the service are fast and friendly staff
12 July 2024
Looked after really well from Scott & the overall service team, really quick check in as well
11 July 2024
Gave me updates along the process. Also gave me detailed information on the work completed. Excellent service overall
10 July 2024
Very informative and good advice
10 July 2024
Folk were very helpful and understanding.
09 July 2024
Welcoming and courteous service from staff. Professional and enjoyable experience.
09 July 2024
All good folk
09 July 2024
Work scheduled and completed at short notice
08 July 2024
Service was quick and I was kept updated throughout.
08 July 2024
Really nice staff, quick check in and out
08 July 2024
Start to finish they were very good
08 July 2024
Ive gave 5 stars as the service I received was fabulous, i was slightly nervous with car going in for an MOT but i was met with a very friendly reception then introduced to Stephanie who dealt with me the whole time, perfect
08 July 2024
All staff friendly and professional, mechanics report was very comprehensive.
08 July 2024
Only thing I would say is the booking in process is overly complicated and slow until the point you reach the service advisor
07 July 2024
Everything was done as expected
07 July 2024
Work completed much quicker than anticipated
07 July 2024
Quick video with update and other works carried out quicky.
07 July 2024
Service was excellent, fast and friendly. Lisa was an absolute pleasure to deal with.
06 July 2024
Fabulous service and very well looked after from start to finish
06 July 2024
Sorted out some scuffs on my paintwork and did great job of buffing them out
06 July 2024
Customer service does not get better than the experience I had at BMW Glasgow The lady that I had the pleasure of dealing with was fantastic as was the gentleman who kindly supplied me with coffee while I waited
03 July 2024
No issues with the service provided and car was washed/vacuumed while in the branch.
02 July 2024
Lisa who organised everything was top drawer, very pleasant and helpful.
02 July 2024
Kept me updated throughout my car being in garage & sorted it quickly
02 July 2024
The service was completed in a achievable period of time.
01 July 2024
The reason I have given you this answer is because I was completely satisfied with the service I received from your customer adviser .
30 June 2024
The job was completed to my satisfaction
30 June 2024
Only negative was when they washed and hoovered the car they only hoovered the front not the whole car I was looking forward to loosing all the fog hairs!!
30 June 2024
Fantastic service from booking to retrieval of car.
27 June 2024
Updated regularly on what was happening and the welcome was excellent
27 June 2024
Had an issue with rear brake discs on the car, changed under warranty during service which I was very happy about.
26 June 2024
The staff were friendly and organised the work for my car very efficiently.
25 June 2024
Very satisfied with customer experience and service of my vehicle (also very clean). I have come to expect this level of customer satisfaction and I was not disappointed????
25 June 2024
Great Customer Service
20 June 2024
Friendly and professional service agent
20 June 2024
Great service and professional interaction from all staff.
20 June 2024
Excellent
19 June 2024
Everything was explained and costed for me. The way l was greeted and treated by Lisa Jane was probably the best customer service lve ever experienced. Well done.
19 June 2024
See above, very happy that the leak was located.
18 June 2024
Prompt work and good service.
18 June 2024
No problems. Stephanie very courteous and helpful, and arranged a lift to nearby Braehead shopping centre.
18 June 2024
Good mannered friendly staff
17 June 2024
Fast and friendly service. Car was also cleaned before collecting.
17 June 2024
Taylor was very good at her job and kept me posted throughout service with updates
10 September 2024
I got the car set up for my collection